Return policy

Return Policy

Return Eligibility

We accept returns for most products purchased through our store or online, subject to the following conditions:

• The return request must be initiated within 72 hours of receiving the product.
• The product must be unused, in original condition, and returned with its original packaging.
• For online orders, customers must provide a full, uninterrupted unboxing video from start to finish to be eligible for return.

 

Return Eligibility

To initiate a return, please contact our Customer Support team. You will need to provide your order number and mobile number, the products you wish to return, and the reason for the return. Our team will guide you through the entire return process.

Customer Support:

 Call: 01401350025
 WhatsApp: +8801401350025

 

Return Shipping

Return shipping costs are the responsibility of the customer. However, if the return is due to an error on our part (e.g., wrong product shipment or defective product), Shopioora Team will cover the return shipping cost.

Products must be returned to the address provided by our Customer Support team.
A complete, uninterrupted video of the packaging process must be submitted with the return shipment.

Refund Policy

• Advance payments for orders are non-refundable, except in cases where we are unable to deliver the product within the promised timeframe or fail to deliver due to an issue on our end. In such cases, refunds will be processed within 3 to 10 working days.
• Refunds will be issued using the same payment method used for the original transaction (e.g., SSL, Mobile Financial Services (MFS), or Bank Transfer).
• Refund period for online pickup orders must start from the order cancellation date.
• Refund period is applicable for working days only and does not include weekends or public holidays.

 

RESERVING THE RIGHT TO CHANGE POLICY:
We reserve the right to change or modify this Return and Refund Policy at any time without prior notice. Any changes or modifications will be effective upon posting on our website.

N.B. Please note that this return and Refund policy forms part of our overall terms and conditions and by using our e-commerce website you acknowledge that you have read, understood and agreed to these policies. If you have any questions or concerns, contact our customer support team for assistance.