Term And Condition

Terms and Conditions

Effective Date: 16 October 2025

Welcome to shopioora.com ("the Site," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of the shopioora.com website and your purchase of any products offered on the Site.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

1. User Accounts and Eligibility

1.1 Account Creation

To access certain features of the Service, you may be required to create an account. You must provide us with accurate, complete, and current registration information. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

1.2 Eligibility

By using the Site, you confirm that you are at least 18 years of age or accessing the Site under the supervision of a parent or guardian.

2. Product and Order Terms

2.1 Product Availability

All products displayed on the Site are subject to availability. We reserve the right to discontinue any product at any time. The images of products on the Site are for illustrative purposes only; your product may vary slightly.

2.2 Pricing

All prices listed on the Site are in Bangladeshi Taka (BDT) and are inclusive of VAT/AIT, unless stated otherwise. We reserve the right to change prices at any time without prior notice.

2.3 Order Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our final acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

2.4 Digital Commerce Guidelines (Bangladesh Compliance)

As per the Digital Commerce Operational Guidelines, 2021:

If we take an advance payment, we will deliver the ordered products within 48 hours if the product is in our own stock.
For imported or non-stock items, the delivery timeline will be clearly stated on the product page and during checkout.
We will notify customers via SMS, email, or phone calls regarding the order status.

3. Payment and Security

3.1 Payment Methods

We accept various payment methods, including Cash on Delivery (COD) and online payments (e.g., credit/debit cards, MFS like bKash, Nagad).

3.2 Payment Security

All online payment processing is handled by secure third-party payment gateways. We do not store your full credit card details on our servers. You agree to comply with the terms and conditions of the respective payment gateway.

4. Delivery and Shipping

4.1 Shipping Address

You are responsible for providing a correct and complete delivery address. We will not be liable for any delays or failed deliveries resulting from an incorrect address provided by you.

4.2 Delivery Time

Delivery times are estimates and not guarantees. We will strive to meet the specified delivery timeline as per our agreement with you and the Digital Commerce Guidelines.

4.3 Risk of Loss

The risk of loss and title for items purchased pass to you upon our delivery to the carrier.

5. Return, Refund, and Exchange Policy

5.1 General Policy

We offer returns and exchanges for products that are defective, damaged, or not as described, provided the request is made within [Insert Your Timeframe, e.g., 7 days] of delivery.

5.2 Condition for Return

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, in its original packaging.

5.3 Refunds

If a refund is approved, we will process the refund to your chosen payment method. Refunds for advance payments will be processed within [Insert Your Refund Timeframe, e.g., 7-10 working days] from the date of return acceptance, as mandated by best practices in the Bangladeshi digital commerce sector.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of shopioora.com and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

7. Limitation of Liability

In no event shall shopioora.com, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

8. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Bangladesh.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be resolved through good faith negotiation. If negotiation fails, disputes will be subject to the exclusive jurisdiction of the competent courts in Dhaka, Bangladesh.

9. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Email: shopiooraofficial@gmail.com
Phone: 01401350025